Shipping policy

Shipping Information

When can I expect my order to ship?

  • Please allow 2 to 4 business days for processing, customization and production before your order is shipped.

How long does shipping take?

  • Average delivery time to the United States: 8 to 14 business days

  • Average delivery time to other international destinations: 10 to 20 business days

  • Please keep in mind that shipping times may be affected by things outside our control, like weather, holidays, or natural events. While most packages arrive on time, we cannot guarantee exact delivery dates. Any delays are the responsibility of the shipping carrier.

Tracking

  • Tracking numbers are updated within 1-3 business days. You will receive an email confirmation once your package has been shipped.
  • You can also track your package on our Track Order Status page.
  • Shipping time may vary due to product availability. Spark Paws reserves the right to cancel any orders due to stock issues, in which case customers will be contacted.
  • Please note that any taxes and customs fees in regard to your purchase are the responsibility of the customer.
  • Please note that these are estimated delivery times. Weekends and public holidays are not included.
  • If you have any questions related to your delivery, please contact our Customer Care team at contact@pawland.com.

Shipping Details

Please ensure all of your shipping details are 100% correct before placing the order.

SPARK PAWS is not responsible if incorrect or missing shipping information is provided at checkout. We will not process any refunds in such cases.

SPARK PAWS is responsible for delivering items to the shipping address provided at checkout. We are not liable if the item is lost or stolen after being marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.

If you've made a mistake with the shipping address or want to change/cancel an order, please email contact@pawland.com.

 within 1 hour and provide the order # and details. Once we begin processing your order, we can no longer accept changes or cancellations.

Packages may take longer to arrive during the holiday busy season, depending on local postal office capacity.

Taxes & Duties

All applicable customs and import duties, fees, and taxes are the responsibility of the customer. If your order requires these additional charges, they must be paid by you in order for your package to clear customs. If a package is refused, the customer will be refunded (less shipping) after it has been successfully delivered back to our warehouse.